CounterMate Q&A

POWER

What power is required? Do we need three phase electrical service?

CounterMate Junior provides an automated rigging solution if you only have 120V 1ph power available. For the larger and more powerful machines, a minimum of 208 3ph power is required.

CONTROLS & OPERATION

How are the preset “spikes” set?

Spikes are set by moving the batten to the selected trim, selecting “Spikes” from the home screen, and then selecting SAVE SPIKE #1, #2 or #3

SAFETY

Is there a secondary/redundant brake?

Yes, there is a bi-directional, load side failsafe brake as well a motor brake capable of producing 200% of full torque.

COUNTERMATE PRICING VS. COUNTERWEIGHT

How does pricing compare for a renovation project with existing counterweight?

A recent 25 set renovation project was recently completed for $9600 per line set by reusing the existing tee wall, head blocks, loft blocks and battens. CounterMate Junior winches were selected to minimize costs and the existing equipment was in great condition, having been well taken care of and built with Timken bearings and cast sheaves.

RENOVATION/RETROFIT APPLICATIONS

How does the “sealed” arbor system work for a renovation? Would you re-use an existing arbor if in good condition?

A new CM sealed arbor is required for every CounterMate installation, however that is one of the only new components required on a well-functioning traditional counterweight system renovation. There are a number of reasons for this including a special driveline attachment and tensioning mechanism.

COUNTERMATE PRICING VS. TRADITIONAL AUTOMATION

How does pricing compare to traditional winches such as the ETC Prodigy EXO or other offerings?

Motorized sets are 20-25K (slow, fixed speed), and variable speed automated scenery sets between 35-45K depending on the speed, capacities and control levels CounterMate is about 30% the cost of traditional packaged hoists installations as we know them today, ie: Prodigy, Vortek, Powerlift and Protech’s own deal haul automated line sets. Further, the electrical infrastructure is greatly reduced, and the loading bridges can be deleted which further reduces the structural load. The machine access is always at the stage floor instead of service expensive galleries up high.

FOR DEALERS

Can CounterMate units be purchased from other contractors, or do they have to be installed by the manufacturer?

Yes, with some strings attached. In order to purchase and install CounterMate equipment you must first undergo CounterMate Certified Technician training and purchase in sufficient quantities.

INSTALLATION

Is the sealed arbor shipped with weight or is that added in the field?

They are shipped without weights inside. Any renovation will have plenty of existing Cwt to use. The arbor will accommodate any size of counterweight, cast or steel, in any condition. The arbors are balanced during installation and commissioning and then sealed with tamper resistant covers. Every single CounterMate unit is fully load tested on-site prior to turn over and Owner Training.

GENERAL

This seems to be a K-12 specific solution. Are speeds and capacities sufficient for a professional venue?

Yes, CounterMate consists of three performance levels. These can meet any budget and nearly any production needs.