CounterMate Q&A

POWER

How are the preset “spikes” set?

Spikes are set by moving the batten to the selected trim, selecting “Spikes” from the home screen, and then selecting SAVE SPIKE #1, #2 or #3

CONTROLS & OPERATION

How are the preset “spikes” set?

Spikes are set by moving the batten to the selected trim, selecting “Spikes” from the home screen, and then selecting SAVE SPIKE #1, #2 or #3

SAFETY

Is there a secondary brake?

Yes, there is a bi-directional, load side failsafe brake as well a motor brake capable of producing 200% of full torque.

COUNTERMATE PRICING VS. COUNTERWEIGHT

How does pricing compare for a renovation project with existing counterweight?

A recent 25 set renovation project was recently completed for $8600 per line set by reusing the existing tee wall, head blocks, loft blocks and battens. The existing equipment was in great condition having been well taken care of and built with Timken bearings and cast sheaves, manufactured by True Roll in 1979. All that was needed was a bit of clean up before we got started.

RENOVATION/RETROFIT APPLICATIONS

How does the “sealed” arbor system work for a renovation? Would you re-use an existing arbor if in good condition?

A new CM sealed arbor is required for every CounterMate installation, however that is one of the only new components required on a well-functioning traditional counterweight system renovation. There are a number of reasons for this including a special driveline attachment and tensioning mechanism.

COUNTERMATE PRICING VS. TRADITIONAL AUTOMATION

How does pricing compare to traditional winches such as the ETC Prodigy EXO?

A typical fixed speed ETC Prodigy EXO line set is approximately 25k, installed. CounterMate is approximately half that, at around $13k per unit, installed. Obviously this number may vary depending on project conditions and other factors, but a general rule is that CounterMate is about half the cost of “traditional” automation. Put another way, twice as many variable speed line sets can be supplied for the same price as the fixed speed Prodigy machines.

FOR DEALERS

Can CounterMate units be purchased from other contractors, or do they have to be installed by the manufacturer?

Yes, with some strings attached. In order to purchase and install CounterMate equipment you must first undergo Countermate Certified Technician training and purchase in specific quantities.

INSTALLATION

On the sealed arbor, is it shipped with weight or is that added in the field?

They are shipped without weights inside. Any renovation will have plenty of existing Cwt to use. The arbor will accommodate any size of counterweight, cast or steel, in any condition. The arbors are balanced during commissioning and then sealed with tamper resistant covers.